We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK Data Protection legislation and regulations.
Please let us know if you have any questions regarding this Policy either by email to email@example.com or by writing to Pentillie Castle & Estate, Paynter’s Cross, Saltash, Cornwall, PL12 6QD. Alternatively, you can telephone 01579 350044.
Our team are aware of the importance of handling data safely and securely and understand the procedures we have in place to ensure this happens.
We collect information from you when you make a booking, use our facilities or our services and make an enquiry about our services via our team either in person, over the telephone or email.
We collect personal information about your guests (if you make an exclusive booking) to ensure we facilitate their stay with us too.
We collect information from you when you complete a wedding brochure download form, make an enquiry and sign up to receive our Newsletters via our website and also when booking online on our website (direct or via an OTA such as Booking.com). We also collect information about you when we take a payment from you. This information is required to complete the task in question.
We will ask you to confirm that you are happy to receive communications from us and if you would like to be signed up to our newsletter to receive the latest news and offers from Pentillie Castle.
In running and operating our website, we may collect and process certain data and information relating to you and your use of this site. We collect information relating to website users by using cookies (see details below).
We have CCTV installed on the premises in public areas for the purposes of the prevention of crime.
The data we collect from you may be classed as ‘personal data’ – information about an individual who can be identified by it.
The information we collect about you might include the following;
The data we may collect;
Your privacy is important to us and we confirm that we will never release your personal data to any third party for their mailing or marketing purposes.
Legitimate Interests – Personal data may be legally collected under legitimate interests and your personal data will only be used if we consider if it fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal data in ways that are not unduly intrusive or unfair.
We may use your information;
In order to comply with the new Data Protection legislation, we follow procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, misuse, alteration or loss of information under our control. Our security measure may mean that we will require proof of identity before we are able to disclose information to you.
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments i.e. PayPal, Microsoft 365 for email access – Microsoft Cloud Agreement and Mail Chimp to send you marketing communications). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we ensure their own Privacy Policies are in place that requires them to keep your information secure and not to use it for their own direct marketing purposes
When you are using our secure online booking system, your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.
When you give us personal information, we take steps to ensure that it’s treated securely. Once we receive your information, we make our best effort to ensure its security on our systems. We have secure password protected databases.
Whilst we take appropriate measures, both technical and organisational, to safeguard your personal data you provide us, we cannot guarantee that transmissions over the internet are totally secure, therefore the transfer of personal data via the internet is entirely at your own risk.
We will hold your personal information on our systems for as long as is necessary to fulfil the purpose for which it was obtained, or as long as is set out in any relevant contract you hold with us.
Should you wish to unsubscribe from our mailing list we may still hold your personal data on our database to the extent permitted by law.
You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us about the Castle and offers, then you can change your preferences or completely unsubscribe in one of two ways:
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
Your ‘right to be forgotten’ and access. You are legally entitled to access, modify, correct, revoke your consent and delete any data we hold relating to you and that you have the legal right to forbid this data being prevented to any third parties. You have the right to ask for a copy of the information Pentillie Castle holds about you at any time. Please use the contact details below if you would like to receive a copy. The accuracy of your information is also important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at: Pentillie Castle & Estate, Paynters Cross, Saltash, Cornwall, PL12 6QD. Alternatively, you can telephone 01579 350044.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.
To find out more about how to manage cookies through your chosen browser go to www.allaboutcookies.org/manage-cookies/
In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
We are concerned to protect the privacy of children aged 17 or under. If you are aged 17 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.