View of Pentillie Castle from the American Gardens

Terms & Conditions

Last updated: 17th March 2020

Terms and conditions relating to your booking of Pentillie Castle will depend on your proposed use of the property. They may involve how your deposit is held, refund in event of cancellations, damages deposits, expectations by both parties during your booking, and a variety of other matters that may relate specifically to your booking.

We strongly recommend taking out event and/or travel insurance at the time of booking. Pentillie Castle carries public liability insurance to the value of £10m.

Please discuss the terms and conditions relating to your booking with the relevant member of the team.

In light of the current coronavirus situation, please click here for advice.

Booking Terms and Conditions

Bed & Breakfast: A minimum of 2 nights required. Prices are quoted per room, per night (based on two adults sharing), and include breakfast. Bookings accepted on payment of 50% deposit. Check in between 4pm – 6pm and departure before 11am unless agreed otherwise. Payment by BACS, card or cash. Cancellation more than 7 days prior to arrival date will incur a £30 admin fee and the remaining deposit will be refunded. Cancellation less than 7 days prior to arrival date will require payment in full. Prices are subject to change without prior notice. Deposit payments and cancellation policy may differ if booking under a special offer.

Weddings: There are rather more T’s and C’s relating to hosting a wedding at Pentillie, and you will be invited to sign a copy of them when confirming your booking, as well as paying a damages deposit. Please ensure that you read the terms carefully. If you would like a copy in larger print, or emailed to you for your records, please ask our wedding co-ordinator who will happily do this for you.

Exclusive Hire: As you will be in responsible for the castle during an exclusive hire booking, there are a few more T’s and C’s involved than a B&B stay. You will be invited to sign a copy of them when confirming your booking as well as paying a damages deposit. Please ensure that you read the terms carefully. If you would like a copy in larger print, or emailed to you for your records, please ask the team.

Dining: When booking Dinner in the Castle, we kindly ask for a £10.00 per person deposit to secure your reservation. For Afternoon Tea, payment is required in full. Should you be unable to attend, please do let us know at your earliest opportunity – cancellations made more than 48hrs prior are offered the opportunity to re-book at a later date, transferring the deposit payment. Cancellations made less than 48hrs prior, will receive no refund and full payment will be taken.

Events: Outdoor events at Pentillie have individual terms and conditions – please take note of these when booking your tickets. Most outdoor events have a strict no-refund policy unless the event cannot go ahead due to truly dreadful weather or force majeur.

Future bookings

As of Tuesday 17th March any bookings made over the next 3 months (up until 30th June) are at your own risk and our standard cancellation policies will apply.

Website Terms & Conditions

Accessibility: Pentillie Castle and Estate takes the issue of making web content accessible seriously. On this Site you can control the size of the text, dependant upon the functionality of your browser. Please press and hold Ctrl – together to make the screen smaller and Ctrl + to enlarge the screen.

Liability: Pentillie Castle and Estate takes every effort to make this web site as up to date and accurate as possible. However, we cannot be held responsible for any loss, costs or damages incurred as a result of using this Site.

Copyright: All information contained on this website is property of Pentillie Castle and Estate, and cannot be reproduced in any format for any purposes without the prior written permission of Pentillie Castle and Estate.

Trademarks: Pentillie Castle and Estate logo is a service mark of Pentillie Castle and Estate. All other trademarks, product names and company names or logos cited anywhere on this Site are the property of their respective owners.

Intellectual Property Rights: Except as expressly provided, nothing contained in these conditions or anywhere on this Site shall be construed as conferring any licence under any of Pentillie Castle and Estate’s or any third party’s intellectual property rights.

Web Links and Downloads: This web site may display hyperlinks or pointers to other websites maintained by third parties which Pentillie Castle and Estate think may be of interest to visitors of the Site. Information placed on any web sites linked to the Site is not under the control of Pentillie Castle and Estate. If you decide to access any such information you do so at your own risk. It is always advisable to run an anti-virus programme on all content and materials downloaded from the Internet.

Site Content: Pentillie Castle and Estate reserves the right to make changes and corrections to the information placed on the Site at any time, without notice to the visitors to the Site.

The ownership of and sole rights to obtain the ownership of the content placed on the Site shall at all times be vested in Pentillie Castle and Estate.

You may not modify, reproduce or distribute the content placed on the Site or use any trademarks associated with Pentillie Castle and Estate without the prior written consent of Pentillie Castle and Estate.

You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice.

Severence: If any provision of these terms of use is found to be invalid, illegal or unenforceable for any reason by any competent authority or a court of law, the remaining terms shall continue in full force and effect.

Entire Agreement: These terms of use represent the entire agreement between you and Pentillie Castle and Estate relating to your use of the Site. You agree that you will have no remedy in respect of any untrue representation innocently or negligently made by or on behalf of Pentillie Castle and Estate prior to accepting these terms of use whether such representation was made orally or in writing.

Governing Law: These terms of use shall be governed by and construed in accordance in all respects with the laws of England and Wales and in the event of any dispute regarding your use of the Site you shall submit to the exclusive jurisdiction of the English Courts.